01Article One
How We Help
You can contact the Halaa support team about any question related to your account, events, payments, subscriptions, account deletion, or reporting violating content. We aim to respond to you as soon as possible.
02Article Two
Official Contact Channels
Support email: support@halaa.com.sa.
WhatsApp/Phone: +966 55 261 9282.
Contact postal address: Museum Street, Jeddah, Postal Code 23326, Saudi Arabia.
03Article Three
Owner and Operator
The owner and operator is Afaq hala Company For Communications and Information (افاق هلا للاتصالات والمعلومات), registered with the Ministry of Commerce in the Kingdom of Saudi Arabia.
04Article Four
Response Times
Requests are reviewed as soon as reasonably possible. Halaa does not currently publish binding support hours or a numeric response-time commitment. Privacy and account-deletion requests are handled within the periods required by applicable law.
05Article Five
Privacy and Data-Deletion Requests
For requests to access, correct, or delete your data, you can use the in-app account tools or the account-deletion web page, or contact us through the official channels above.
Need help?
If you have any questions, feel free to contact us.