Terms and Conditions

For these Terms, "the Company" means Afaq hala Company For Communications and Information (افاق هلا للاتصالات والمعلومات), owner and operator of the Halaa Platform and Application and registered with the Ministry of Commerce in the Kingdom of Saudi Arabia. The Halaa Platform and Application serve personal and business event hosts, vendors, guests, and event staff through invitation, event, attendance, and related service management. A User is any natural or legal person using the Platform or Application in any capacity.

The Company welcomes the User and thanks them for using the Halaa Platform and Application and their associated products, services, and features.

These Terms and Conditions constitute a binding legal agreement between the Company and the User. Accessing or using the Halaa Platform or Application constitutes full and unconditional acceptance of all provisions herein.

If the User does not agree to any part of these Terms, they must immediately cease using the Halaa Platform and Application. Continued use thereafter shall be deemed explicit acknowledgment and acceptance of these Terms.

The Arabic version of these Terms and Conditions shall be the official and legally binding version governing the relationship between the Company and the User.

Any translation into another language is provided for convenience only. In the event of any conflict between the Arabic text and any translation, the Arabic version shall prevail.

The Company reserves the right to update the Halaa Platform and Application from time to time and may, at its sole discretion, amend any content, modify, suspend, or discontinue any service, feature, database, or content at any time.

The Company may notify Users of such changes via in-platform notices, email, SMS, or any other approved communication method.

The Company may also restrict certain features or limit User access to parts or all of the Platform or Application without prior notice and without liability. The User acknowledges that content may not always be up to date and that the Company makes no guarantees regarding the accuracy or error-free nature of the content.

Use of the Halaa Platform and Application requires the User to be at least thirteen (13) years old.

If the User is under eighteen (18) years of age, they must obtain explicit consent from a parent or legal guardian, who must review these Terms. Allowing a minor to use the Platform constitutes acceptance of these Terms and responsibility for the minor's actions.

If the User represents a company, institution, governmental entity, or for-profit or non-profit organization, they confirm having legal authority to act on behalf of such entity and bind it to these Terms.

The User represents that they have not previously been suspended or banned from using the Halaa Platform or any Company service, are not a competitor of the Platform, and do not offer competing products or services directly or indirectly.

The User further represents that they possess full legal capacity to contract and that their use of the Platform and Application does not violate any law or contractual obligation.

The User undertakes to comply with all applicable laws and regulations in the Kingdom of Saudi Arabia, provide accurate and complete information, and update such information as necessary.

The User agrees to review Company notifications and comply with them, use the Platform only for lawful purposes, and refrain from fraud, misuse, or violations of public order or morals.

The User agrees not to harm, harass, or disturb others, and consents to the exchange of information related to their activities within the Halaa ecosystem as necessary to provide and evaluate services.

The User undertakes not to disrupt or attempt to disrupt Platform operations, not to copy, redistribute, or exploit content or software without prior written consent, and to safeguard login credentials. The Company reserves the absolute right to deny or restrict User access without providing reasons.

The Company grants the User a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to use the Halaa Platform and Application for lawful personal purposes in accordance with these Terms.

The User may not lease, sell, sublicense, distribute, reverse-engineer, or create derivative works, nor remove proprietary notices or allow unauthorized access to their account.

All content of the Halaa Platform and Application — including software code, databases, designs, interfaces, text, images, graphics, logos, icons, service names, trademarks, trade names, and audiovisual works — is owned by or licensed to the Company and protected under Saudi intellectual property laws and international treaties.

The User may not reproduce, distribute, or exploit any content for non-personal or commercial purposes without prior written consent. Users are granted a limited right to view and use accessible content for personal, non-commercial use while preserving all proprietary notices.

Certain services require account creation and submission of personal data such as name, mobile number, email, and other requested information.

The User is responsible for providing accurate information and for all activities conducted through their account.

The User is solely responsible for maintaining the confidentiality of login credentials and for all actions conducted through their account.

The User must notify the Company immediately of any unauthorized access. Company employees will never request passwords or one-time verification codes; disclosure is at the User's own risk.

Users are prohibited from unauthorized access attempts, hacking, introducing malware, or actions that damage or disrupt the Platform, servers, or networks.

Such actions constitute serious violations resulting in immediate termination of access and potential legal action.

The Company may modify service and product prices; users must review the displayed price and tax before purchase. Available payment methods may include credit cards, Mada, digital payments, bank transfers, and Apple or Google in-app purchases, depending on the product and platform. Subscriptions, event packages, extra invitations, and design or customization services are governed by the published Cancellation, Subscription & Refund Policy. Consumed benefits and completed work are not refundable, subject always to mandatory legal rights. Non-payment may result in suspension of a service, event, or account. Fees exclude transfer costs, taxes, or governmental charges unless stated otherwise.

The published Cancellation, Subscription & Refund Policy is the detailed controlling policy. In summary, an unused event package may be refundable where no invitations were sent and the request is made at least 72 hours before the event. Cancelling a subscription stops the next renewal while access continues through the paid period and does not automatically create a prorated refund. Consumed invitations or credits and completed design or provisioning work are not refundable; an unused portion may be reviewed when technically reversible. Apple or Google handles refunds for store purchases under its policies. Nothing in these terms limits mandatory rights under applicable law.

The User agrees to indemnify and hold harmless the Company, its affiliates, licensors, officers, employees, and agents from any claims, losses, damages, liabilities, or expenses — including reasonable attorneys' fees — arising from violations of these Terms, applicable laws, third-party rights, or misuse of the Platform.

Users may not use the Platform for activities violating Islamic law, Saudi regulations, public morals, or good taste, including but not limited to inappropriate, political, sectarian, misleading, or spam invitations; impersonation; unauthorized advertising; or automated misuse.

Any violation of these Terms constitutes unlawful use, entitling the Company to suspend or terminate accounts permanently or temporarily without compensation.

This includes fraud, illegal payments, impersonation, repeated violations, misuse for fictitious events, or intellectual property infringement.

Where feedback is permitted, Users must provide truthful reviews. The Company reserves the right to publish, reject, remove, modify, translate, or reuse submitted content without compensation. Abusive or unlawful content is strictly prohibited.

The Platform and services are provided "as is" and "as available" without a guarantee of completely uninterrupted or error-free operation. Liability for loss arising from use, communications failures, or service-provider outages applies only to the extent permitted by law. Data retention is governed by the Privacy Policy, Account and Data Deletion Policy, and applicable legal obligations; no general two-year maximum applies.

The Platform may include links to third-party services beyond Company control. The Company bears no responsibility for such content, practices, or privacy policies. Use is at the User's own risk.

This agreement is of indefinite duration. Users may terminate it by closing their account.

The Company may terminate or suspend access immediately at its sole discretion for violations or misuse, without prior notice.

Invalidity of any provision shall not affect the validity of remaining provisions. Invalid provisions shall be replaced with lawful ones achieving the closest legal and commercial effect.

Notices may be delivered via in-platform announcements, email, SMS, or other provided contact methods and shall be deemed duly served.

Halaa does not currently use user data to track users for advertising across other companies' apps or websites. Optional marketing communications are sent only under an appropriate legal basis with a way to opt out. Continued service use is not consent to unrelated optional marketing.

The Company does not guarantee that the Platform, servers, or communications are free from malware or technical errors. Users must implement appropriate safeguards.

Any attempt to introduce harmful code or conduct cyberattacks constitutes a serious violation.

These Terms and any disputes arising therefrom shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

Jurisdiction shall lie exclusively with the competent courts of the Kingdom, unless the parties agree on an alternative lawful dispute resolution method.